Last Updated: 1 july
Due to the personal and intimate nature of our products, hygiene and customer safety are extremely important to us.
Non-Returnable Products
Unless required otherwise by applicable law, intimate products that have been opened, used, worn, tested, or removed from their original hygienic packaging generally cannot be returned or exchanged.
This is intended to protect the health and hygiene of all customers.
Damaged or Incorrect Product
If you receive:
- A damaged product
- A defective product
- The wrong product
- A product missing from your order
contact us within [48 hours] of delivery.
Please provide:
- Order number
- Clear photographs
- Unboxing video, where available
- Photographs of the shipping package
- Description of the problem
Our team will review the issue and determine the appropriate resolution.
Refunds
If an eligible refund is approved, the refund will generally be processed through the original payment method or another legally permissible method.
Processing time may depend on your payment provider or bank.
Exchanges
Eligible exchanges are subject to:
- Product availability
- Product condition
- Hygiene requirements
- Applicable law
Change-of-Mind Returns
Because of hygiene considerations, change-of-mind returns may not be accepted for opened intimate products.
Refund Exceptions
Refunds may not be available where:
- Product has been used
- Product has been opened contrary to hygiene requirements
- Damage resulted from misuse
- Product was damaged after delivery by the customer
- Return conditions were not satisfied
Nothing in this policy limits any mandatory rights available to consumers under applicable law.
Contact
For return/refund assistance:
Email: contact@lovdesire.com