Privacy Policy

Last Updated: 25 August 2026

At Lovdesire, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit or use lovdesire.com, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

Because Lovdesire operates in the intimate-wellness category, we understand that privacy and discretion are particularly important to our customers.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide when you:

• Create an account

• Place an order

• Enter your shipping or billing information

• Contact customer support

• Subscribe to our newsletter

• Participate in promotions or surveys

• Submit product reviews or feedback

• Contact us through email, social media, WhatsApp, or other communication channels

This information may include:

• Full name

• Email address

• Mobile/telephone number

• Billing address

• Shipping address

• Order details

• Payment-related information

• Customer support communications

• Product preferences where voluntarily provided

• Information you provide in reviews or feedback

We generally do not need or intentionally request sensitive personal information about your intimate life. Please avoid submitting unnecessary sensitive information through contact forms or customer-support messages.

2. Payment Information

Payments may be processed through third-party payment providers.

Lovdesire does not generally store complete card numbers, CVV numbers, UPI PINs, banking passwords, or other authentication credentials on its own servers.

Payment information is handled by the relevant payment gateway according to its own privacy and security practices.

3. Automatically Collected Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Date and time of access

• General usage information

• Cookies and similar technologies

This information may be used to improve website functionality, security, analytics, and user experience.

4. Cookies

Lovdesire may use cookies, pixels, tags, and similar technologies.

These technologies may help us:

• Keep products in your shopping cart

• Remember preferences

• Understand website usage

• Improve website performance

• Measure advertising campaigns

• Provide relevant advertisements

• Detect fraudulent or suspicious activity

• Improve customer experience

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. How We Use Your Information

We may use your information to:

• Process and deliver orders

• Confirm purchases

• Provide customer support

• Process payments

• Send order-related communications

• Handle returns, refunds, exchanges, and complaints

• Prevent fraud and misuse

• Maintain website security

• Improve our products and services

• Understand customer preferences

• Send promotional communications where permitted

• Conduct analytics and marketing activities

• Comply with legal and regulatory requirements

6. Order Privacy and Discreet Packaging

We understand that customers purchasing intimate-wellness products may require additional privacy.

Where offered by Lovdesire, orders may be shipped in discreet outer packaging that does not unnecessarily reveal the intimate nature of the products.

However, shipping labels, courier requirements, legal requirements, and payment records may require certain information to appear on or be associated with an order.

We do not intentionally disclose the contents of your order to unrelated third parties except where necessary to fulfil the order, provide services, comply with law, or protect our rights.

7. Sharing Information With Service Providers

We may share necessary information with trusted service providers, including:

• Payment processors

• Shipping and courier companies

• E-commerce/website service providers

• Hosting providers

• Customer-support providers

• Marketing and analytics providers

• Fraud-prevention providers

• Professional advisers

• Government authorities where legally required

We only intend to share information reasonably necessary for the relevant purpose.

8. Marketing Communications

If you subscribe to our marketing communications, we may send:

• Product updates

• Promotional offers

• Discounts

• New-product announcements

• Educational content

• Newsletters

You may unsubscribe from promotional emails using the unsubscribe option provided in the communication or by contacting us.

Order-related and essential service communications may still be sent when necessary to fulfil your purchase or provide support.

9. Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for:

• Order fulfilment

• Customer support

• Accounting and business records

• Legal and regulatory obligations

• Fraud prevention

• Dispute resolution

• Legitimate business purposes

When information is no longer required, we may delete or anonymise it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including rights to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion where legally permitted

• Withdraw consent where processing is based on consent

• Request information regarding processing

• Raise a privacy-related grievance

Requests can be made using the contact details provided below.

Applicable data-protection requirements may change over time. Lovdesire will update its privacy practices as required by applicable law.

India's Digital Personal Data Protection framework provides a legal framework concerning processing of digital personal data, and the Government has also published the Digital Personal Data Protection Rules, 2025.

12. Children's Privacy

Lovdesire's products are intended for adults.

We do not knowingly seek to collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that we can review and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites, services, social-media platforms, payment providers, or other external services.

We are not responsible for the privacy practices of third parties.

You should review the privacy policies of those third parties before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

For privacy questions, requests, or complaints:

Brand: Lovdesire
Website: lovdesire.com
Email: contact@lovdesire.com

For privacy-related requests, please include sufficient information for us to identify your request and, where relevant, your order number.

By using our website, you acknowledge this Privacy Policy.