Terms & Conditions

Last Updated: 25 August 2026

Welcome to Lovdesire.

These Terms & Conditions govern your access to and use of lovdesire.com and your purchase of products through our website.

By accessing, browsing, or purchasing from our website, you agree to these Terms & Conditions.

If you do not agree with these terms, please do not use our website.

1. About Lovdesire

Lovdesire is an intimate-wellness e-commerce brand offering products intended for adult customers.

Throughout these Terms, "Lovdesire", "we", "us", and "our" refer to Lovdesire.

"Customer", "you", and "your" refer to the person accessing or purchasing from the website.

2. Eligibility

By using this website or purchasing products from us, you represent that:

• You are legally permitted to purchase the products in your jurisdiction.

• You are of the applicable legal age required to purchase adult/intimate-wellness products.

• The information provided by you is accurate and complete.

• You will use products responsibly and according to applicable instructions and laws.

3. Product Information

We make reasonable efforts to ensure product descriptions, images, specifications, prices, and availability are accurate.

However:

• Product colours may vary depending on your screen.

• Packaging may change from the manufacturer's current packaging.

• Product specifications may change.

• Images may be illustrative.

• Availability may change without prior notice.

If a material error is identified, we reserve the right to correct the information.

4. Product Safety

Please read product instructions and manufacturer guidance before use.

Do not use a product in a manner inconsistent with its intended purpose.

Stop using a product if you experience discomfort, irritation, pain, allergic reaction, or other adverse effects.

If you have concerns about your health or suitability for a particular product, consult an appropriate healthcare professional.

Lovdesire does not provide medical advice.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation.

An order is not necessarily considered finally accepted until payment has been successfully processed and the order is accepted for fulfilment.

We may cancel or refuse an order where reasonably necessary, including:

• Product unavailability

• Pricing or listing errors

• Suspected fraudulent activity

• Payment failure

• Incorrect customer information

• Shipping restrictions

• Legal or regulatory restrictions

If we cancel a prepaid order, an eligible refund will be processed according to our Refund Policy and applicable law.

6. Pricing

Prices displayed on the website may change from time to time.

Applicable taxes, delivery charges, discounts, or other charges will be displayed where applicable before order completion.

We reserve the right to correct genuine pricing errors.

7. Payment

Available payment methods may include payment options provided through third-party payment providers.

Payment must be successfully completed before an order is dispatched unless a specific payment arrangement is offered.

We do not ask customers to share OTPs, UPI PINs, card PINs, passwords, or other confidential payment credentials with us.

8. Shipping

Orders are shipped according to our Shipping & Delivery Policy.

Delivery timelines are estimates and may be affected by:

• Courier delays

• Weather

• Public holidays

• Incorrect address information

• Remote delivery locations

• Regulatory restrictions

• Force majeure events

• Other circumstances outside our reasonable control

9. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Because intimate products are hygiene-sensitive, opened or used products may generally not be eligible for return unless required by applicable law or otherwise stated by us.

Nothing in our policies is intended to exclude rights that cannot legally be excluded.

10. Discreet Packaging

Where available, Lovdesire aims to use discreet packaging.

We understand the importance of customer privacy and avoid unnecessary external disclosure of intimate product details.

However, courier, payment, customs, tax, or legal requirements may require certain information to appear on shipping or transaction records.

11. Customer Accounts

If you create an account, you are responsible for:

• Keeping login information confidential

• Maintaining accurate information

• Preventing unauthorised access

• Not sharing your account improperly

You should notify us if you believe your account has been compromised.

12. Prohibited Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorised access

• Introduce malware or harmful code

• Interfere with website operation

• Copy website content for commercial use without permission

• Attempt to defraud Lovdesire

• Provide false information

• Abuse promotions or discounts

• Use automated systems to disrupt the website

• Violate intellectual-property rights

13. Intellectual Property

Unless otherwise stated, website content including:

• Logos

• Brand names

• Graphics

• Images

• Product descriptions

• Designs

• Text

• Videos

• Website layout

belongs to Lovdesire or its respective licensors.

You may not reproduce, distribute, modify, sell, or commercially exploit such content without prior written permission.

14. Reviews and User Content

If you submit a review, photograph, comment, testimonial, or other content, you represent that:

• You have the right to submit it.

• It does not violate another person's rights.

• It is not unlawful or misleading.

• It does not contain harmful or abusive material.

We may moderate, refuse, remove, or edit content where reasonably necessary.

15. Third-Party Services

Our website may use third-party services including payment providers, shipping providers, analytics services, advertising platforms, and social-media services.

Those services may have their own terms and policies.

16. Disclaimer

Information on the website is provided for general informational purposes.

Lovdesire does not guarantee that:

• The website will always be available.

• The website will be error-free.

• Product availability will always remain unchanged.

• Product information will never contain errors.

Nothing in these Terms excludes liability that cannot legally be excluded.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Lovdesire will not be responsible for indirect or consequential losses arising from use of the website or products.

This limitation does not apply where liability cannot legally be limited or excluded.

18. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, pandemics, strikes, government restrictions, war, civil disturbances, transportation disruptions, internet failures, or courier disruptions.

19. Changes to Terms

We may update these Terms from time to time.

The latest version will be posted on this page.

20. Governing Law

These Terms shall be governed by the applicable laws of India.

Subject to applicable consumer-protection and other mandatory laws, disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the relevant matter.

21. Contact

For questions regarding these Terms:

Lovdesire
Email: contact@lovdesire.com
Website: lovdesire.com