Shipping policy
Shipping & Delivery Policy
Last Updated: 25 August 2026
At Lovdesire, we aim to provide a smooth, secure, private, and discreet delivery experience.
1. Order Processing
Orders are generally processed after successful payment confirmation.
Orders may require additional processing time during:
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Sales
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Promotional periods
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Holidays
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Product launches
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High-demand periods
We may contact you if additional information is required to process your order.
2. Delivery Area
We aim to deliver to serviceable locations within India.
Availability of delivery depends on the courier network and the address provided during checkout.
Some remote, restricted, or non-serviceable locations may not be eligible for delivery.
3. Estimated Delivery Time
Estimated delivery timelines are displayed at checkout or communicated after order confirmation where applicable.
Delivery times are estimates and are not guaranteed unless specifically stated otherwise.
Courier delays may occur due to circumstances outside our control.
4. Free Delivery
Where advertised, Lovdesire may offer free delivery on eligible orders.
Promotional shipping offers may be subject to:
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Minimum order value
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Specific products
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Specific locations
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Promotional periods
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Other conditions displayed at the time of purchase
5. Discreet Packaging
We understand that privacy is important when purchasing intimate-wellness products.
Where available, orders are packed using discreet outer packaging.
The external packaging is designed to avoid unnecessarily revealing the intimate nature of the purchase.
However, courier labels and legally required information may appear on the package.
6. Shipping Information
Customers are responsible for providing:
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Correct name
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Complete shipping address
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Correct PIN code
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Valid mobile number
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Any other information required for successful delivery
Lovdesire is not responsible for delivery failure caused by incorrect or incomplete information provided by the customer.
7. Tracking
Where tracking is available, customers may receive tracking information through email, SMS, WhatsApp, or another communication channel.
Tracking information is provided by the relevant courier service.
8. Delivery Attempts
The courier may make one or more delivery attempts according to its procedures.
If the customer is unavailable, the courier may:
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Attempt delivery again
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Contact the customer
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Return the package to the sender
If an order is returned because the customer provided incorrect information, repeatedly failed to accept delivery, or otherwise caused the return, additional shipping charges may apply where legally permitted.
9. Delayed Delivery
Delivery may be delayed due to:
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Weather
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Courier network issues
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Public holidays
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Festivals
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High order volume
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Incorrect address
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Remote locations
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Natural disasters
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Government restrictions
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Force majeure events
We will make reasonable efforts to assist with delivery issues.
10. Damaged Package
If the package appears seriously damaged at delivery, customers should:
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Take photographs of the package.
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Record an unboxing video where possible.
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Contact Lovdesire as soon as possible.
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Provide the order number and relevant evidence.
11. Wrong or Missing Product
If you receive a wrong, defective, or missing product, contact us promptly with:
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Order number
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Product details
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Clear photographs
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Packaging photographs
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Unboxing video where available
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Description of the issue
We will review the claim and provide an appropriate resolution where the claim is approved.
12. International Shipping
Unless expressly stated on the website, Lovdesire currently does not guarantee international shipping.
Where international shipping is offered, the customer may be responsible for applicable customs duties, import taxes, clearance charges, or other destination-country charges unless otherwise stated.
13. Contact
For shipping assistance:
Email: contact@lovdesire.com
Please include your order number in your message.