Return & Refund Policy

Last Updated: 25 August 2026

At Lovdesire, customer satisfaction, hygiene, and safety are extremely important to us.

Because many of our products are intimate and personal in nature, special hygiene requirements apply to returns.

1. General Return Policy

Unless required by applicable law, intimate products that have been opened, used, worn, tested, or removed from their original hygienic packaging may not be eligible for return or exchange.

This restriction exists to protect the health and hygiene of our customers.

2. Eligible Return Situations

A return or replacement may be considered where:

• The product received is defective.

• The product is damaged during delivery.

• The wrong product was delivered.

• A product is missing from the order.

• The product materially differs from the product ordered or advertised.

• A return is otherwise required under applicable law.

3. Reporting a Problem

Customers should contact us as soon as reasonably possible after delivery.

For damaged, defective, wrong, or missing products, please provide:

• Order number

• Customer name

• Registered mobile number/email

• Clear photographs

• Photographs of external packaging

• Photographs of the product

• Unboxing video, where available

• Description of the issue

Our team may request additional information to investigate the claim.

4. Hygiene Requirements

For intimate products, we may require that:

• The product has not been used.

• The product remains in original condition.

• Original packaging is intact where applicable.

• Hygiene seals have not been broken.

• Accessories are included.

• Manuals and included items are returned.

Used or opened intimate products may not be accepted for return unless required by applicable law.

5. Change-of-Mind Returns

Due to the intimate and hygiene-sensitive nature of many products, change-of-mind returns may not be accepted once an intimate product has been opened or used.

If an unopened product qualifies for a return, the request will be reviewed according to the applicable return conditions.

6. Defective Products

If you believe a product is defective, contact us with evidence of the problem.

We may request photographs, videos, product information, or other details.

After review, we may provide an appropriate remedy, which may include:

• Replacement

• Repair, where applicable

• Refund

• Store credit

• Another legally appropriate resolution

7. Wrong Product

If you receive a product different from what you ordered, contact us promptly.

After verification, we may arrange a replacement or another appropriate resolution.

8. Missing Product

If an item is missing from your shipment, contact us with your order number and photographs of the package and its contents.

We will investigate the issue with our fulfilment and courier partners.

9. Refund Approval

If a refund is approved, it may be processed through:

• The original payment method; or

• Another legally permissible refund method.

The time required for the amount to appear in your account may depend on the payment provider or bank.

10. Refund Amount

Where a refund is approved, the refundable amount will be determined based on:

• The amount actually paid

• The affected product

• Applicable shipping charges

• Discounts or promotional offers

• Applicable law

• The reason for the refund

11. Shipping Charges

Return shipping responsibility may depend on the reason for return.

Where the product is defective, damaged, incorrect, or otherwise eligible for a remedy due to an issue attributable to Lovdesire, we may provide appropriate return-shipping assistance.

For customer-requested returns that are legally and contractually eligible, return shipping may be the customer's responsibility where permitted.

12. Non-Returnable Situations

A return may be refused where permitted by law if:

• The product has been used.

• The product has been opened contrary to hygiene requirements.

• The hygiene seal has been broken.

• The product has been damaged through misuse.

• The product has been altered.

• The product is missing accessories.

• The product has been damaged after delivery by the customer.

• The customer cannot reasonably establish that the product was purchased from Lovdesire.

• The return conditions have not been satisfied.

13. Cancellation Before Dispatch

If you want to cancel an order, contact us as soon as possible.

We will try to cancel the order before it enters fulfilment or dispatch.

Once an order has been dispatched, cancellation may no longer be possible.

14. Refund for Cancelled Orders

If a cancellation is accepted and payment has already been received, an eligible refund will be processed according to the applicable payment method and law.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any mandatory rights or remedies available to consumers under applicable law.

Indian e-commerce rules require e-commerce entities to provide clear information concerning returns, refunds, exchange, delivery and related consumer information.

16. Contact

For return or refund assistance:

Email: contact@lovdesire.com

Please mention your order number in the subject line.

Cancellation Policy

Last Updated: 25 August 2026

Lovdesire understands that customers may occasionally need to cancel an order.

1. Cancellation Request

Customers should contact Lovdesire as soon as possible after placing an order.

Cancellation requests can be submitted through:

Email: contact@lovdesire.com

Please provide:

• Order number

• Customer name

• Registered email address

• Registered mobile number

• Reason for cancellation, if applicable

2. Cancellation Before Dispatch

We will make reasonable efforts to cancel an order before it has been processed or dispatched.

Cancellation is not guaranteed once an order has entered fulfilment.

3. Cancellation After Dispatch

Once an order has been dispatched, it may not be possible to cancel it.

In such cases, the customer may need to follow the applicable return process, subject to hygiene restrictions and applicable law.

4. Refunds

Where cancellation is accepted after payment has been received, an eligible refund will be initiated through the applicable payment method.

The time required for the refund to appear in the customer's account depends on the payment gateway and banking system.

5. Cancellation by Lovdesire

Lovdesire may cancel an order where reasonably necessary, including:

• Product unavailability

• Payment failure

• Suspected fraud

• Incorrect pricing

• Incorrect or incomplete customer information

• Shipping restrictions

• Legal or regulatory restrictions

• Technical errors

• Other legitimate business reasons

If payment has already been collected for an order cancelled by Lovdesire, an eligible refund will be processed.